List of active policies

Name Type User consent
Privacy Policy Privacy policy All users
Acceptable Use Policy Site policy All users


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Full policy

Updated on February 9th, 2022

In this privacy policy (Policy), any reference to “we”, “us” or “our” shall be reference to Instant Online.

This Policy sets out how we collect, store, use and share your personal information, and how we comply with our obligations under the Privacy Act 2020.

Personal information includes any information that can identify you as an individual. You have the choice not to provide us with your personal information (other than as required by law), however, this may result in us being unable to provide you with some or all of our services or may substantially reduce the level of service we are able to provide to you, and/or reduce the areas of our website that you will be able to access.

Why do we collect personal information?

We collect personal information where it is necessary to respond to your request, to provide the services you have requested, or to otherwise manage your interaction with us. When we obtain your personal information, we will only use that personal information for the purpose for which it is collected, as set out in this Policy or as permitted by law. Generally, we will collect and use personal information from you for the following purposes:

·          to provide our services to you;

·          to allow Schools or Organisations to report results to NZQA;

·          to monitor student activity while using our services;

·          to administer and improve our website, improve our services or communicate to our website users and customers;

·          to act on your requests;

·          to help us identify other services which might be beneficial to you or your school or organisation;

·          for our general business processes, management and the improvement of our services;

·          to fulfil any legal requirements;

·          to provide support to users of our services; and

·          for any other purpose for which the personal information was collected.

What information do we collect?

We collect personal information as part of our ordinary business operations, the personal information we collect from you may include personal information such as:

·        your name;

·        contact information;

·        computer or network; or

·        the School or Organisation you are enrolled in.

By providing us with your personal information you are consenting to us collecting your personal information and using it in accordance with this Policy and applicable law. Without this information we may not be unable to provide access to our platform.

Do we collect personal information from third parties?

In most instances we will collect information directly from you. However, given the nature of the services we provide, it will not always be possible to collect all information directly from you.

We will only collect personal information about you from your school or organisation as reasonably necessary in the circumstances, where we are obtaining such personal information from a publicly available source, or where you have provided your consent.

Who do we share your information with?

In the course of collecting your personal information, we may disclose your personal information to third parties. We will only share personal information with third parties where we are permitted under this Policy, where you have specifically authorised us to do so or in accordance with our legal obligations. For example, we may share your personal information with:

·          your school or organisation to track your progress;

·          third parties that help us to deliver our services;

·          IT and data storage providers;

·          any person or entity whom you have permitted us to disclose the information to; and

·          any person or entity whom we are permitted to do so under law.

How do we protect and store your information?

We are committed to keeping the personal information you provide to us safe against loss, unauthorised access, unauthorised modification and unauthorised disclosure. We will not retain your personal information for longer than necessary or longer than required by law.

We have implemented a variety of security measures in relation to the protection of personal information.  We may use reasonable safeguards such as encrypting passwords and maintaining secure servers with restricted access.

What do we do if there is a breach of your privacy?

If we believe that there has been a privacy breach, then we will identify the breach and take reasonable steps to minimise any harm caused by the breach. Where we believe any breach of privacy poses a risk of serious harm or is likely to cause serious harm then we are required to notify the Privacy Commissioner and affected parties.

Where you believe that there has been a breach in relation to your privacy, then please contact us as soon as possible.

If you are not satisfied with the way we have dealt with or resolved your complaint then you can escalate this by contacting the Privacy Commissioner at any time:

Office of the New Zealand Privacy Commissioner


Phone: 0800 803 909


What is your right to access your personal information?

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us by email at, or by phone 0800 864 863.

Changes to our Privacy Policy

We reserve the right to change this Policy from time to time as we see appropriate. In the event we do amend this Policy, we will post the revised version on our website and use reasonable endeavours to draw your attention to the amended Policy. The most recent version of this Policy will apply.

How to get in touch with us

Your privacy is important to us, if you have a general privacy enquiry or complaint about a privacy breach then please contact our Privacy Officer at:


This privacy statement was created with the help of the privacy statement generator from the Office of the Privacy Commissioner at  


Please read and scroll to the bottom to accept.

Full policy

Updated on November 22, 2021 


1.      Overview.. 2

2.      Prohibited activities and uses. 2

3.      Passwords and Credentials. 3

4.      System Abuse. 3

5.      Service resources. 3

6.      No spam policy. 4

7.      Defamation and objectionable content 4

8.      Copyrighted content 4

9.      Security Enforcement 4

10.   Reporting violations. 5

12.   Acceptance of this policy. 5

13.   Contacting us. 5

1.  Overview

1.1. This acceptable use policy (“Policy”) sets forth the general guidelines and acceptable and prohibited uses of any Instant Online platform (“Platform”) and any of its related products and services (collectively, “Services”). This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Instant Online (“IO”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use any Instant Online Platform or any of its related products and services. By accessing and using the Platform and/or Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Instant Online, even though it is electronic and is not physically signed by you, and it governs your use of the Platform and Services.

1.2. Instant Online (hereafter, ‘IO’) reserves the right to recover any relevant damages and to seek prosecution of the offending party or parties at its sole discretion.

2.  Prohibited activities and uses

2.1. You may not use the Platform and/or Services to upload, post, transmit, share, publish content or otherwise make available content that is illegal under applicable law, abusive, defamatory, harassing, false, misleading or deceptive that is harmful to others, or that would subject us to liability, including, without limitation, in connection with any of the following, each of which is prohibited under this Policy:

-           Distributing malware or other malicious code.

-           Disclosing sensitive personal information about others.

-           Collecting, or attempting to collect, personal information about third parties without their knowledge or consent.

-           Distributing pornography or adult related content.

-           Managing payment aggregators or facilitators such as processing payments on behalf of other businesses or charities.

-           Facilitating pyramid schemes or other models intended to seek payments from public actors.

-           Infringing, breaching or misappropriating the intellectual property or other proprietary rights of others.

-           Use the Platform and/or Services in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website.

-           Use the Platform and/or Services in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order.

-           Making, transmitting, or storing electronic copies of content protected by copyright without the permission of the owner.

-           Facilitating, aiding, or encouraging any of the above activities through the Platform and/or Services.

3.  Passwords and Credentials

3.1. The login (computing account/password combination referred to as “Credentials”) identifies a single individual and is reserved for that individual, who is personally responsible for it.

3.2. Credentials must conform to the complexity requirements as indicated by the Platform and/or Services notifications.

3.3. Credentials, including your user name and password, must not be shared with any third party and must comply with the security requirements. Please keep your login, password and/or other authentication information secure. Do not write this information down or use details which could be easily guessed by any person. You are responsible for protecting your login and password and for the security of your computer (and any network which you are responsible for), including anti-virus and other relevant security measures to prevent unauthorised use of, and access to, your Website account, , and it is strongly suggested that users change their password frequently, at least every 3-6 months.

3.4. We recommend that Users never leave computers unattended while logged in.

3.5. Information containing Credentials should never be stored locally on any public access computer (library, internet café, etc.).

3.6. Users may not share their Credentials with anyone at any time. Compromised Credentials will be suspended at IO’s sole discretion.

3.7. Users will be held accountable for any activity which occurs using their Credentials.

4.  System Abuse

4.1. Any User in violation of the Platform and/or Services security is subject to criminal and civil liability, as well as immediate account termination. Examples include, but are not limited to the following:

-           Use or distribution of tools designed for compromising security of the Website and Services.

-           Intentionally or negligently transmitting files containing a computer virus or corrupted data.

-           Accessing another network without permission, including to probe or scan for vulnerabilities or breach security or authentication measures.

-           Unauthorized scanning or monitoring of data on any network or system without proper authorization of the owner of the system or network.

5.  Service resources

5.1. You may not consume excessive amounts of the resources of the Platform and/or Services or use the Platform and/or Services in any way which results in performance issues or which interrupts the Services for other Users. Prohibited activities that contribute to excessive use, include without limitation:

-           Deliberate attempts to overload the Website and Services and broadcast attacks (i.e. denial of service attacks).

-           Engaging in any other activities that degrade the usability and performance of the Platform and/or Services.

6.  No spam policy

6.1. You may not use the Platform and/or Services to send spam or bulk unsolicited messages. We maintain a zero tolerance policy for use of the Platform and/or Services in any manner associated with the transmission, distribution or delivery of any bulk e-mail, including unsolicited bulk or unsolicited commercial e-mail, or the sending, assisting, or commissioning the transmission of commercial e-mail that does not comply with the applicable New Zealand law.

6.2. Your products or services advertised via SPAM (i.e. Spamvertised) may not be used in conjunction with the Platform and/or Services. This provision includes, but is not limited to, SPAM sent via fax, phone, postal mail, email, instant messaging, or newsgroups.

6.3. Sending emails through the Platform and/or Services to purchased email lists (“safe lists”) will be treated as SPAM.

7.  Defamation and objectionable content

7.1. We value the freedom of expression and encourage Users to be respectful with the content they post. We are not a publisher of User content and are not in a position to investigate the veracity of individual defamation claims or to determine whether certain material, which we may find objectionable, should be censored. However, we reserve the right to moderate, disable or remove any content to prevent harm to others or to us or the Platform and/or Services, as determined in our sole discretion.

8.  Copyrighted content

8.1. Copyrighted material must not be published via the Platform and/or Services without the explicit permission of the copyright owner or a person explicitly authorized to give such permission by the copyright owner. Upon receipt of a claim for copyright infringement, or a notice of such violation, we will immediately run full investigation and, upon confirmation, will notify the person or persons responsible for publishing it and, in our sole discretion, will remove the infringing material from the Platform and/or Services. We may terminate the access of Users with repeated copyright infringements. Further procedures may be carried out if necessary. We will assume no liability to any User of the Platform and/or Services for the removal of any such material. If you believe your copyright is being infringed by a person or persons using the Website and Services, please get in touch with us to report copyright infringement.

9.  Security Enforcement

9.1. We reserve our right to be the sole arbiter in determining the seriousness of each infringement and to immediately take corrective actions, including but not limited to:

-           Suspending or terminating your access to the Platform and/or Services with or without notice upon any violation of this Policy.

-           Disabling or removing any content which is prohibited by this Policy, including to prevent harm to others or to us or the Platform and/or Services, as determined by us in our sole discretion.

-           Reporting violations to law enforcement as determined by us in our sole discretion.

9.2. Nothing contained in this Policy shall be construed to limit our actions or remedies in any way with respect to any of the prohibited activities. In addition, we reserve at all times all rights and remedies available to us with respect to such activities at law or in equity.

10.  Reporting violations

10.1.               If you have discovered and would like to report a violation of this Policy, please contact us immediately. We have no obligation to provide a response regarding the investigation process and/or outcomes.

11.  Changes and amendments

11.1.                We reserve the right to modify this Policy or its terms related to the Platform and/or Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page and notify you via email or Platform notification. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

11.2.                An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Platform and/or Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes.

12.  Acceptance of this policy

12.1.               You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

13.  Contacting us

13.1.               If you have any questions, concerns, or complaints regarding this Policy, we encourage you to contact us using the details below:


This acceptable use policy was created with the help of the acceptable use policy generator at